Help Center
Frequently Asked Questions
Everything you need to know about buying, shipping, and importing vehicles from South Korea. Can’t find what you’re looking for? Contact our team directly.
Quick Jump to a Section:
Category 1
Getting Started
Our process is simple and transparent:
- Browse & Select — Explore our inventory or tell us what you’re looking for.
- Get a Quote — We provide detailed pricing including vehicle cost, shipping, and fees.
- Confirm & Pay — Secure payment via bank transfer with full documentation.
- Shipping — We handle all export paperwork and coordinate shipping to your country.
- Delivery — You receive the car at your port with support for customs clearance.
We specialize in premium used and new vehicles from South Korea, including:
- Luxury sedans (Mercedes-Benz, BMW, Audi, Genesis)
- Premium SUVs and crossovers
- Korean brands (Hyundai, Kia, Genesis, SsangYong)
- Sports cars and performance vehicles
- Electric and hybrid vehicles
- Commercial vehicles and vans
All vehicles are hand-picked from verified Korean auctions and trusted dealers.
Absolutely! This is one of our most popular services. Simply contact us with the car you’re looking for — make, model, year, color, mileage preferences — and we’ll source it from Korean auction houses or our dealer network.
Most requests are fulfilled within 1-2 weeks. Contact us via WhatsApp or email with your requirements.
Yes. Every vehicle goes through a thorough multi-point inspection before listing:
- Complete mechanical check (engine, transmission, brakes)
- Electrical systems and electronics
- Body and paint condition assessment
- Interior condition check
- Verification of service records and history
- Test drive by certified technician
Full inspection reports are available for every car on request.
South Korean used cars are known worldwide for their excellent condition. This is because:
- Korean roads are generally well-maintained
- Cars undergo strict government inspections
- Owners typically maintain vehicles at authorized dealerships
- Average mileage is 40% lower than global standards
We grade each vehicle’s condition (Exterior, Interior, Mechanical, Tires) on the product page.
Category 2
Shipping & Delivery
We export vehicles to over 20 countries worldwide, including:
- Middle East: UAE, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Jordan
- Africa: Kenya, Tanzania, Uganda, Rwanda, Gabon, Angola, Mozambique, Zimbabwe
- Central Asia: Uzbekistan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan
- Europe: Russia, Ukraine, Bulgaria, Albania
- Asia-Pacific: Mongolia, Philippines, Indonesia
Don’t see your country? Contact us — we likely ship there too.
Shipping time depends on your destination:
- Middle East / Central Asia: 2-3 weeks
- Africa: 3-5 weeks
- Europe: 4-6 weeks
- Asia-Pacific: 2-4 weeks
Plus 1-2 weeks for loading and export preparation. Total: typically 4-8 weeks from purchase to arrival at your port.
RoRo (Roll-on/Roll-off):
- Car drives directly onto the ship
- Lower cost
- Faster loading
- Best for standard vehicles
Container:
- Car placed inside a sealed 20ft or 40ft container
- More protection from weather and theft
- Multiple cars per container (cheaper per car)
- Better for luxury or rare vehicles
We recommend the best option based on your vehicle and destination.
Yes. Once your vehicle is loaded onto the ship, we provide:
- Bill of Lading with tracking number
- Shipping line website link for real-time location
- Estimated arrival date
- Regular updates from our team
You can track the vessel’s journey across the ocean to your destination port.
All vehicles are shipped with insurance coverage. In the rare event of damage:
- Document the damage with photos immediately upon arrival
- Contact us within 48 hours of delivery
- We assist with the insurance claim process
- Shipping line handles compensation based on their policies
We recommend additional insurance for high-value vehicles.
The vehicle price on our site is the car’s price only. Shipping is calculated separately based on:
- Destination country and port
- Vehicle size (sedan, SUV, truck)
- Shipping method (RoRo or Container)
- Current freight rates
We provide transparent quotes with all costs clearly broken down — no hidden fees.
Category 3
Payment
We accept the following payment methods:
- Bank Transfer (T/T): Most common and secure method
- Wire Transfer: For international buyers
- Western Union / MoneyGram: For smaller transactions
All payment details are provided after quote confirmation. We do NOT accept cash, cryptocurrency, or personal checks.
Yes. Bank transfer is the safest international payment method for vehicle purchases. Here’s why:
- Your bank verifies our business account
- Full paper trail of the transaction
- Protected by international banking regulations
- We provide official invoices and receipts
Always verify our bank details directly with us before making payment. Never use bank details from unofficial sources.
Our standard payment process:
- Deposit (30%): To reserve the vehicle after quote confirmation
- Balance (70%): Before shipping, after all documents are prepared
For auction purchases, full payment may be required upfront. We’ll communicate all payment schedules clearly.
We do not offer financing directly. However, we can:
- Accept payment in installments for confirmed orders
- Connect you with trusted financing partners in select countries
- Assist with documentation for local bank loans
Contact us to discuss flexible payment arrangements.
No. We believe in complete transparency. Our quote always includes:
- ✅ Vehicle price
- ✅ Inspection fees
- ✅ Export documentation
- ✅ Shipping to your port
- ✅ Our service fees
Not included (paid in your country): Import duties, customs clearance fees at destination, local registration.
Category 4
Customs & Documents
We provide all necessary export documents, including:
- Commercial Invoice — Official purchase document
- Bill of Lading (B/L) — Shipping document
- Export Certificate — Korean government clearance
- Certificate of Origin — Proves Korean origin
- Vehicle Registration / Title — Ownership document
- Inspection Report — Condition certification
- Emissions Certificate (if applicable)
You’ll need additional documents specific to your country’s import laws. We’ll advise you on these.
Yes. While we don’t directly handle customs in your country, we:
- Provide all required export documents
- Connect you with trusted customs brokers in your country
- Advise on local regulations and requirements
- Support with additional documentation if needed
Customs clearance is typically handled by a local agent in your country. We can recommend agents we’ve worked with before.
Yes, import duties are paid in your country (not by us). These vary by country and vehicle type:
- UAE: 5% customs duty + 5% VAT
- Kenya: 25% + 16% VAT + excise duty
- Uzbekistan: Varies by engine size and vehicle age
- Most countries: 15-40% total import taxes
Contact your local customs office or a customs broker for exact duty rates. We can provide estimates based on previous shipments.
Yes, most countries have import regulations. Common restrictions:
- Age limit: Many countries ban cars older than 5-10 years
- Emissions standards: Euro 4, 5, or 6 requirements
- Drive side: Left-hand drive only in some countries
- Engine size: Limits on large engines
Before purchasing, we verify your country’s rules. This prevents import problems at customs.
Customs clearance typically takes 3-10 days after arrival at your port, depending on:
- Port efficiency in your country
- Completeness of documents
- Customs inspection requirements
- Payment of duties
Using a local customs broker speeds up the process significantly.
Category 5
Support & Contact
Our multilingual team supports:
- 🇬🇧 English
- 🇰🇷 Korean
- 🇸🇦 Arabic
- 🇷🇺 Russian
- 🇪🇸 Spanish
- 🇹🇷 Turkish
- 🇺🇿 Uzbek
Contact us in whichever language is most comfortable for you — we’ll respond in the same language.
Multiple ways to reach us:
- WhatsApp: Fastest response (most popular)
- Email: info@hdtrading.com
- Phone: Call our office directly
- Contact Form: On our Contact page
- Social Media: Facebook, Instagram, LinkedIn
For urgent inquiries, WhatsApp is the fastest. We typically respond within 1-2 hours during business hours.
Our office hours (Korea Standard Time, UTC+9):
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Outside business hours, messages are monitored and we’ll respond as soon as possible. For emergencies related to existing orders, use WhatsApp.
Yes. Our support doesn’t end after you receive the car. We provide:
- Post-delivery check-ins
- Assistance with customs issues
- Help sourcing parts if needed
- Documentation re-issuance
- Repeat buyer discounts
Many of our customers return for additional purchases — that’s the HD Trading way.
Contact us immediately through any channel:
- Send details via WhatsApp or email
- Include photos/videos if relevant
- Reference your order number
- Our team will respond within 24 hours
We take every issue seriously and work to resolve it quickly. Your satisfaction is our top priority.
Still have questions?
Our multilingual team is ready to answer your questions and help you find the perfect vehicle. Average response time: 1-2 hours.